Ohio University Credit Union logo
CATS online banking & bill pay
about us

about us

Personal Tellers

Welcome to an enhanced teller service experience!

At OUCU, we are always looking for better ways to serve you.

We’re excited to offer a quick and easy way for you to manage your money with Personal Teller stations at our new W. Union St office. Our new state-of-the-art system is the first of its kind in the Athens area. This new banking technology combines the friendly help you get while interacting with a teller and the convenience of using an ATM. Our glass booth personal teller stations offer members more privacy than a traditional teller line.

Member service representatives are available in the branch help you get started with the Personal Teller stations.




How do Personal Teller stations work?

Simply touch the screen to get started and a Personal Teller will appear as a video conference, much like FaceTime or Skype. Your Personal Teller will guide you step-by-step through the transaction. It’s that easy!

Why is OUCU using Personal Tellers?

We want to provide you with easy, convenient access to your account. These stations allow us to serve you more efficiently because they enhance user privacy and increase security for users and operators.

Will Personal Teller stations be available at every OUCU location?

No, they are available only at our West Union Street office.

Where are the Personal Teller employees actually located?

The employees are located on the second floor of our West Union Street office.

Are Personal Tellers the same as ATMs?

No. Personal Tellers are able to perform a wider variety of transactions. ATMs can only handle simple transactions, like cash withdrawals, Personal Tellers can perform more complex transactions, like loan payments and transfers.

What types of transactions can be done using a Personal Teller?

Personal Tellers can process any transactions except coin deposits, money orders, credit card cash advances, Shared Branching transactions and property tax payments.

Will I need to complete a deposit slip for a Personal Teller transaction?

No. Deposit slips are not needed, which saves you the time and hassle of completing one!

Can I perform Shared Branching transactions at a Personal Teller station?

No, Personal Tellers are not able to perform Shared Branching transactions. Please visit our East State Street and Shafer Street locations for Shared Branching transactions.