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Secure Email

When sending sensitive financial information to us, please use the Zix Secure Message Center.  This free service uses state-of-the-art encryption technology to ensure that both the email and all attachments are fully protected. To access Zix directly click here.

You will need to register with your email address and create a password. We're your partner in helping keep your information secure.

General Inquiry Emails

For general inquiry emails that do not contain account or personal information, use our general email address: memberservices@oucu.org
Please do not email address changes. Change your address easily online in CATS Online or mail/fax this address change form.


U.S. Mail

Ohio University Credit Union
P.O. Box 476
Athens OH 45701


(740) 597-2800
CATS Line 24 Hr Account Access by Phone:
(740) 597-2828
(800) 562-8420
CATS Line toll-free:
(800) 562-8420 ext. 72828

Call center hours:

Monday, Tuesday, Thursday 8:00 a.m. - 5:30 p.m. EST
Wednesday 9:00 a.m. - 5:30 p.m. EST
Friday 8:00 a.m. - 6:00 p.m. EST
Saturday 9:00 a.m. - 1:00 p.m. EST

Lost/Stolen Cards

Credit Cards: Lost/Stolen Visa credit card: (800) 449-7728
  International Lost/Stolen Visa credit card: call collect
(727) 299-2449
  Assistance with credit card online account access  (866) 820-3918
Debit After Hours: Lost/Stolen Visa Debit After Hours: (866) 820-1042
 Debit PIN Change: Debit Card PIN Change (866) 985-2273


Member Services Fax (740) 597-2833

Department Directory

Mortgage Originator Amber Brookins (740) 597-2814 mortgages@oucu.org
Member Business Services Manager Donna Russell (740) 597-2816 member.businesses@oucu.org
Tax Preparation   (740) 597-2854 tax@oucu.org
Retirement & Investments   (740) 597-2854 cory.corrigan@oucu.org
BALANCE Credit Counselors   (888) 456-2227 info@balancepro.org

When using our toll-free number, (800) 562-8420, to reach a specific person, the last five digits of their direct number is their extension.