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Contact Us

Email

memberservices@oucu.org

Please do not email address changes. Change your address easily online in CATS Online or mail/fax this address change form.

Secure Email - NEW!

With our new service you can now send and receive secure email. So if your email to us contains any account or personal information, please use the secure email system. You will need to register with your email address and create a password. Just click on the link below.

Secure OUCU Email Message Center

U.S. Mail

Ohio University Credit Union
P.O. Box 476
Athens OH 45701

Phone

Phone:
(740) 597-2800
CATS Line 24 Hr Account Access by Phone:
(740) 597-2828
Toll-Free:
(800) 562-8420
CATS Line toll-free:
(800) 562-8420 ext. 72828

Call center hours:

Monday, Tuesday, Thursday 8:00 a.m. - 5:30 p.m. EST
Wednesday 9:00 a.m. - 5:30 p.m. EST
Friday 8:00 a.m. - 6:00 p.m. EST
Saturday 9:00 a.m. - 1:00 p.m. EST

Lost/Stolen Cards

Credit Cards: Lost/Stolen Visa credit card: (800) 449-7728
  International Lost/Stolen Visa credit card: call collect
(727) 299-2449
  Assistance with credit card online account access  (866) 820-3918
Debit After Hours: Lost/Stolen Visa Debit After Hours: (866) 820-1042
 Debit PIN Change: Debit Card PIN Change (866) 985-2273

Fax

Call Center Fax (740) 597-2894
E. State St Office Fax (740) 597-2839
Shafer St Office Fax (740) 597-2873

Department Directory

Mortgage Originator Amber Brookins (740) 597-2814 mortgages@oucu.org
Member Business Services Manager Donna Russell (740) 597-2816 member.businesses@oucu.org
Tax Preparation   (740) 597-2854 tax@oucu.org
Retirement & Investments   (740) 597-2854 cory.corrigan@oucu.org
Member Solutions Specialist   (740) 597-2800 membersolutions@oucu.org
BALANCE Credit Counselors   (888) 456-2227 info@balancepro.org

When using our toll-free number, (800) 562-8420, to reach a specific person, the last five digits of their direct number is their extension.

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