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Online Bill Payment Service

Online bill payment savings you time and postage, allowing you to pay anyone from the convenience of your computer.

Try our demo site or view a bill pay instructional video

How do I activate Bill Payment Service?

You must have an OUCU checking account to use bill payment. In CATS Online homebanking click on the "Pay Bills" icon located at the top of the page. You will automatically activate the Bill Payment Service once you agree to the bill pay agreement .

How much does Bill Payment Service cost?

Bill pay service is FREE with your free or dividend checking if you have signed up for eStatement electronic monthly statement service. Otherwise, it is $3.95 per month. If you have an S72 Business Checking , the service is $6.95 per month.

There is an inactivity fee of $6.95 per month after 90 days of no usage. You may cancel the service at any time by calling or emailing the Credit Union.

Can I pay bills from my savings account?

No. Bills must be paid from an OUCU checking account.

How do I cancel Bill Payment?

Contact us at (800)562-8420 or (740)597-2800, or memberservices@oucu.org.

How are payments made to merchants?

Payments are made electronically, which is transmitted 2 business days prior to the due date, or by check, which is mailed 5 business days before the due date.

When must the money be available in my checking account?

As a general rule, funds must be available in your checking account by midnight on the date before the funds are scheduled to be debited from your checking account (usually 2 or 5 business days before the due date).

If you are making a Today payment - you go in today and schedule it for today, you MUST have available funds in your checking account. If you want to use your overdraft line of credit for a Today payment, you must go into CATS Online and manually transfer the funds from your line of credit to your checking before scheduling the Today payment. If you are scheduling a payment for tomorrow or later date, the funds do not have to be in your account and it will pull from your overdraft line of credit at that future payment date if funds are not available on that payment date.

When is the payment actually sent?

Payment is debited from your account 7 days a week, but is only processed/sent Monday-Friday, excluding holidays.

Can I "Stop Payment" on a bill?

Only in the following circumstance: if the bill was paid by check (money deducted from your account 5 business days before due date). If the bill was paid electronically, no stop payment can be placed.

Are there any merchants that I cannot pay with this service?

Yes, you cannot pay any taxing entities, collection agencies, court-ordered payments, payees outside the U.S or terrorist organizations.

Can I pay OUCU with Bill Payment Service?

No. Use CATS Online to make any loan payments to OU Credit Union. Use the "Transfer" icon to transfer funds from your deposit account to your loan account. You can pay your OUCU loan and your OUCU credit card using the "Transfer" function.

Troubleshooting

Checking balance is showing $0.

On the Bill Pay home page there will be a button that says "update balance". If it is not there, call OUCU at 800-562-8420 or the bill pay company ORCC at 800-863-0939.

It does nothing when I click "Pay Bills".

You need to turn off your pop-up blocker. This is located under Tools-Internet Options.

Pop-up blocker is off and I still can't get in.

Call OUCU at 800-562-8420 or send us an instant message in CAT Chat.

If you have a google/yahoo toolbar, please note these have an automatic pop-up blocker built into it. You will need to disable it or uninstall the toolbar.

It says "Connection Expired"

Bill Pay automatically logs you off after 15 minutes of non-use.