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Regulation E

ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES

Retain for your records

  1. TYPES OF AVAILABLE TRANSFERS AND LIMITS ON TRANSFERS
    1. Internet Account Access. Our Internet address is www.oucu.org.
      1. Obtain balances and other account details on your share savings, share checking and loan accounts.
      2. Make transfers between your share savings, share checking and loan accounts.
      3. Withdraw from your account by check, to be mailed to your address-of-record the next business day.
      4. Review transaction activity on your accounts.
      5. Obtain selected information on your loan accounts, including information such as balance, due date of the next payment and the payoff.
      6. Find out the term, dividend rate, date opened or renewed, maturity date and current value or any share or IRA certificate.
      7. Download selected transactions from your credit union account to personal financial management software including Quicken® and Microsoft Money®.
    2. Transfer Limitations.
      1. There is no limit on the number of transfers from your share savings account if they are made in person, by Automatic Teller, by mail, or to make monthly payments to OUCU loans.
      2. Federal regulations limit transfers from your share savings account to no more than six transfers per calendar month if the transfer is to another of your OUCU accounts or to a third party by means of a preauthorized, automatic telephone (CATS line or oral), or Internet instruction.
      3. The functions and limitations of OUCU's CATS Online Internet account access service may be updated, without notice, at the option of Ohio University Credit Union in order to provide improved service to the membership. The Electronic Fund Transfer Act and Regulation E require disclosure of the following information relating to Electronic Fund Transfer:
  2. YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS
    1. Liability Disclosure. By applying for Internet account access, you as the primary owner of the account accept responsibility for protecting the integrity of your password, in order to prevent unauthorized transactions and/or account access. You also agree that OUCU may revoke Internet account access in unauthorized account access and/or transactions occur as the apparent result of your negligence in safeguarding the password. Further, you agree that, if OUCU is notified that you may have included the credit union in the filing of a petition of bankruptcy, OUCU may revoke or refuse to grant you Internet access to your account. Granting access to your account via the Internet to a non-signer will make you financially liable for all unauthorized access, losses or misuse of the account, until reported to OUCU.

      Notify us AT ONCE if you believe your account has been accessed without your authority. The best way to minimize your possible loss is to telephone, although you may advise us in person or in writing. If you do not notify us, you could lose all the money in your account (plus your maximum line of credit amount). If you tell us within two (2) business days after you learn of unauthorized access, you can lose no more than $50 if someone accesses your account without your permission. If you do NOT tell us within two (2) business days after you learn of the unauthorized access and we can prove we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.

      If your statement shows any electronic fund transfer you did not make or authorize to be made, advise us at once. If you do not tell us within 60 days after the first statement that reflected the unauthorized transfer was mailed to you, you may not get back any money you lost after the 60 days, provided we can prove that we could have stopped someone from taking the money if you had told us in time.

      If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.
    2. Address and Telephone Numbers. If you believe unauthorized access occurred on your account or your password has been stolen, or that someone has transferred or may transfer money from your account by accessing your account without your permission, call 1-800-562-8420. Or write us at:
    OHIO UNIVERSITY CREDIT UNION (EFT)
    P.O. Box 476
    90 S. Shafer Street
    Athens, OH 45701
  3. BUSINESS DAYS
    1. Our business days are Monday through Friday, excluding holidays.
  4. DOCUMENTATION OF TRANSACTIONS
    1. Periodic Statements. You will get monthly account statements for each month in which you initiate electronic transactions via an Automatic Teller, debit at the point of sale, CATS Line or CATS Online the Internet. In any case, you will get a share savings account statement at least quarterly.

      Additionally, through the CATS Online Internet account access service, you can view all of your account transaction activity at any time.
  5. TRANSACTION FEES
    1. OUCU does not charge for electronic fund transactions initiated via the Internet or the right to access your account via the Internet. OUCU reserves the right to charge for Internet account access services. You will be given at least 21 days advance notice before OUCU implement any changes or fees for any Internet account access related service.
  6. LIABILITY FOR FAILURE TO MAKE TRANSFERS

    If OUCU does not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

    1. If, through no fault of ours, you do not have enough money in your account or available credit on your overdraft, signature or home equity line of credit to make the transfer.
    2. If the funds in your account are subject to legal process, such as garnishment or attachment, or if the account is subject to a pledge or security agreement.
    3. If the system was not working properly and you knew about the problem before you started the transfer.
    4. If despite reasonable precautions that we have taken, circumstances beyond our control (such as fire, power failure, flood or failure of paying agency to deliver direct deposit payment data) prevent the transfer.
  7. ACCOUNT INFORMATION DISCLOSURE

    We will disclose information to third parties about your account or the transactions you make:

    1. If we return checks on your account drawn on insufficient funds or if we are unable to complete an electronic transfer because of insufficient funds.
    2. When it is necessary for completing transfers.
    3. In order to verify the existence or conditions of your account for a third party, such as a credit bureau or merchant.
    4. In order to comply with government agency or court orders.
    5. If you give us your written permission.
  8. IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS

    In case of errors or questions about your electronic transfer, call or write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

    1. Tell us your name and account number.
    2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
    3. Tell us the dollar amount of the suspected error.

    If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

    We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

    If we determine that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

    Ohio University Credit Union (EFT)
    P.O. Box 476
    90 S. Shafer Street
    Athens, OH 45701

    (740)597-2800
    1-800-562-8420