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ELECTRONIC STATEMENT SERVICE

FREQUENTLY ASKED QUESTIONS

When will I receive an email notification?

Whenever there is a Ohio University Credit Union statement made available for your account, you will receive an email notification letting you know your statement is ready to be viewed - typically within the first few days of the month.

What if I didn't receive my notification this month?

There may be several reasons why.

  1. You did not have a statement available for this month. Some groups only provide statements for months in which there is activity in your account. If you have no account activity for a month, you do not receive a statement.
  2. Your statement is quarterly, rather than monthly.
  3. Your notification email was blocked by your own personal anti-spam filter on your email, or your ISP is blocking notification emails for some reason. If you check your eStatement account and you find that there are new statements available for which you did not receive a notification, it may be necessary to adjust your personal email filter settings if you have one. Make sure that you can receive emails from memberservices@oucu.org. If this does not resolve the issue, you may need to contact your ISP and see if they may be blocking eStatement notifications. If you have any questions, please contact your Ohio University Credit Union administrator for support.

Can I still receive paper statements?

Once you sign up for eStatements, paper (mail) statements are automatically discontinued for you. eStatements are available online, twenty-four hours a day, seven days a week for your convenience. They are available for 12 full months. It is recommended that if you require a printed statement, that you print out your eStatement for your records.

If you wish to go back to mailed, paper statement, please contact us at memberservices@oucu.org or (740) 597-2800 and we can switch you back.

Can I still get the credit union newsletter?

Each quarter we mail a newsletter to each household. Both monthly newsletter in the statement and the mailed newsletter are available on our website for viewing and printing.

Is the eStatement system compatible with my web browser?

The eStatement system supports all the main browsers used to access the Internet including: Microsoft Internet Explorer 5.01+, Netscape Navigator 6+, Mozilla 1.3+, Opera 7 and the latest versions of AOL. Macintosh users will need Internet Explorer 5.5 or later. It is recommended that you use either Microsoft Internet Explorer 6 or Netscape Navigator 7 to access this site.

Why does my eStatement not display?

Nine times out of ten, this is caused because you are using a browser that does not meet current web standards. If you are having problems, please make sure that:

  1. You have Adobe Reader installed (see Adobe Acrobat for details)
  2. You have a current web browser (Click here to test your browser or see Web Browsers for details)
  3. You have not disabled javascript in your browser.

There are two ways to view your eStatements. On the home page, you can select a month in the 'eStatement Quick View' drop down box, or, you can go to the eStatement Archive. Click on a link in the archive to view your statement. Or, right click on the link and select 'Save Target As...' to download your statement.

If you are still unable to view your statements, please contact us.

Do I need special software to make this work?

The eStatement system uses Adobe's PDF format for displaying web statements. Using PDF means that you get all of the pages associated with a statement in one easy-to-manage bundle, which can be viewed, printed, or stored together. Adobe Acrobat comes standard on most computers today, so a vast majority of users do not have to do anything additional to view eStatements. Adobe Acrobat is a free product, available as a free download at Adobe's website. If you are unsure if you have Adobe Acrobat, click here to test your computer. If the document displays, then you have Adobe, if not, then you need to download it.

The Adobe Portable Document Format (PDF) is the worldwide standard for online document distribution and sharing. PDF is a universal file format that preserves the fonts, formatting, colors, and graphics of the source document, regardless of the software application in which it was created. PDF files are compact (often smaller than the source files) and can be shared, viewed, and printed by anyone using Acrobat Reader.