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Mobile Banking FAQs

Mobile Banking Via Browser

 Mobile Banking Via Browser FAQs
Do I have to be a member of OUCU to use this application?
You can use our ATM/branch locator without having to log in. To view account information , you must be a member and have a registered CATS Online banking account.

What type of phone or handheld do I need?
OUCU Mobile is available on any phone or handheld with Internet access. 

What transactions can I perform with OUCU Mobile?
You can check your account balances, view account history details, view cleared checks, use and manage online bill pay, transfer funds between your OUCU account and other member's accounts.

I tried to access OUCU Mobile, but I get a blank white screen. What's wrong?
Verify if you can access any other websites on your mobile device. If you cannot, please restart your mobile device to reset your internet connection and try again. If you are still having difficulty, please call your mobile carrier.

How much does it cost to use OUCU Mobile?
OUCU does not charge any fees; however, your wireless service provider may charge additional fees for internet access and/or for the bandwidth used. Contact your wireless service provider to get more details on the actual cost of using your device to access the internet.

Is it safe to access my accounts using this technology?
Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway is encrypted using the Secure Socket Layer (SSL) layer. OUCU Mobile has a built-in Session Time-Out after 5 minutes of user inactivity.

What Online Banking features are not available in mobile banking?
The following features are available in Online Banking and cannot be accessed in OUCU Mobile.
• Changing address, phone, etc.
• Stop payments
• e-Statements
• loan application

I’m having issues logging into online banking on my mobile device.
• Can you access other websites on your phone? If not, call your mobile provider.
• Can you login using this URL on a PC? (www.oucu.org)

• After trying these step, either call us at 1-800-562-8420 or email us at memberservices@oucu.org