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New CATS Online Banking FAQ

We are upgrading our online banking platform in order to better serve our members. In addition to added security, there will be a number of new features to enhance the online member experience.

The dashboard is your entry point into online banking. Dedicated widgets will provide you with easy access to your banking needs. You are able to view a summary of your accounts and transfer funds from your dashboard. There is a customizable calendar and message center as well. Members can create secondary username and password for joint owners. The new online banking is redesigned for a more intuitive member friendly experience.

Yes, you will need to register in order to use the new online banking. Your current CATS Online login information will not work on the new online banking platform.

Yes, the new online banking provides members with increased security. You are no longer required to enter your member number to access your account. In addition to a customizable username and password, personalized security questions and site markers help to ensure online security. The new online banking utilizes a One-Time Password or OTP for new member registration and for certain transactions.

A widget is a dedicated application on your dashboard. Each widget window displays specific information about your account.

A site marker is a secret image only you know about. Make sure you verify this image before you enter your password. You may choose an image from the gallery provided or upload your own image.

To provide enhanced security for certain transactions, the new online banking uses a One-Time Password or OTP.  In such cases this password is sent either to your email or your mobile device, or both, and you are then prompted to enter the code online to continue with the transaction. As part of the registration process, you are asked to specify how you want these passwords to be delivered.

Click either “Forgot Username” or “Forgot Password” located in the account login window and follow the onscreen instructions. Please note that the one-time password will be sent to your email address.

There are no changes to Bill Pay; you can continue to access it through the new system.

Yes, your CU Alerts will transfer to the new online banking.

Yes, you will be able to view your e-statements on the new online banking.

Yes, there will be a new mobile app for Apple and Android devices.

Yes, your joint accounts will be linked in the new online banking.

The new online banking gives you the option to organize and display your linked accounts conveniently.

Yes, joint members will be able access the new online banking with separate login information. This means each member will have a unique username and password. Below are instructions to add a secondary user.

To add a secondary user:
1. Open the Settings tab and click the My Users tab.
2. Click the Add New Secondary User button. The Create New User – User Information window opens.
3. Select a User Name, and enter the user’s first and last name, phone number, email, and address.
4. Click Next.
5. On the Accounts tab you can use the profile of an existing secondary user or create a new profile. This profile will determine which accounts and applications the user can access online. When done click Next.
6. As a final step an email invitation is sent to the new user’s email address to register for online banking access. You are also given an activation code for this user that they will need to use to complete registration.
7. Click the Done button.

Both CATS Online and the new online banking will be available concurrently in order to provide a smooth transition for our members. We will let members know of the last day the old system will be available.

Yes, you can apply for a loan with the new online banking. You can access this service from the All Services tab by clicking the Loan Application icon.

Yes, you can order checks with the new online banking. You can access this service from the More tab by clicking the Reorder Checks menu item.

This will be released at a future date.

For best results we recommend you use the latest version (but not a beta version) of your browser.

We support the following browsers:
 
 Firefox (FF) Mozilla Firefox (FF) 3.6 or newer (PC or Mac) http://www.mozilla.com/en-US

 Internet Explorer (IE) Version 8.0 or higher http://www.microsoft.com/ie

 Safari Version 5 or newer (PC or Mac) http://www.apple.com/safari/download/

 Google Chrome Newest version (PC or Mac) http://www.google.com/chrome

 Opera Version 9 or later (PC or Mac) http://www.opera.com/browser/


Online Banking will still work on older browsers, however, you may notice speed or performance issues. We strongly recommend you upgrade your browser to avoid any such issues.