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Protect yourself from scams

Fraudsters want nothing better than to part you from your money, but we are here to help you make more informed and secure decisions about your finances.


NEW TEXT MESSAGE SCAM ALERT! We have received multiple reports of suspicious text messages being sent that are disguised as credit union alerts. Messages from this scam read "CREDIT UNION ALERT FOR (recipient's phone number). CONTACT 4193652081." This message is a scam, and is not from the credit union. If you receive this message, delete it immediately.

The NCUA has also received calls regarding a suspicious text message claiming to come from the NCUA. The message reads" National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445. This is NOT a communication from NCUA. The NCUA does not seek personal information through the internet or on the telephone. If you receive this message, delete it immediately.

IRS Scam - Fraudsters are calling pretending to be IRS officials stating your owe them money and that they'll have you arrested. Hang up - the IRS only sends certified letters.
Elder Scams - Older adults are losing thousands of dollars as victimes of check and wire fraud. If someone sends you a check or wire you're not sure of, ALWAYS call us. We can help you determine if it is fraudulent. Better safe than sorry!


Telephone Fraud Buster Rule
Never give out your personal account information over the phone to an unknown caller who initiates the call. Hang up and contact us with any questions about your OUCU accounts. Check your statements/transaction history at least once a month.


Common Telephone Scams:

  • Automated Calls or Texts -  A call or text alerts you that your credit or debit card is locked. It asks you to enter your 16-digit number and PIN to unlock it. A reputable company would never ask you for your card number or PIN.
  • One Ring -  Scammers use computers to send thousands of calls to random cell phone numbers that ring once and then disconnect. When you return these calls, either because you are curious about who called or because you believe it is a legitimate call, you'll be hit with international long distance fees as well as other unintended charges.
  • NCUA -  Automated phone calls, supposedly from the NCUA, notify consumers their debit card has been compromised. They are then asked to enter their card number to reactivate the card. Anyone contacted should immediately alert the NCUA’s Consumer Assistance Center Hotline at (800) 755-1030.
  • Grandma/Grandpa Scam -  Fraudsters call older people pretending to be a grandchild in trouble and in desperate need of money. The grandparents are asked to send money immediately to help them out of the situation.


Email Fraud Buster Rule

It's best not to open an email from an unknown source, but if you do, never click on any links. Never give your account information, passwords or credit/debit card information to someone who emails you. Always go to your trusted financial institution websites. A reputable company would never email you and ask for your account information -- they already have it.


Common Email (also called "phishing") Scams:

  • Microsoft - Emails, claiming to be from Microsoft, notify you that your PC is reporting errors. They ask for remote access to your PC. If granted access, the scammer can download the personal and financial information stored on your computer. A real Microsoft representative would not make an unsolicited call asking for remote access to your computer.
  • Hotmail/Outlook - Hotmail users receive emails claiming their email address has been upgraded to Outlook. They are asked to verify their credentials by following an attached link.
  • Online account or credit card disabled - Fraudulent emails are sent saying your accounts or online access has been disabled. Victims are asked to give account numbers and passwords to reactivate them.


Paper Check Fraud Buster Rule

 A check does not mean guaranteed funds, and never send “extra cash” back to a purchaser or anyone. When in doubt, ask our tellers for assistance.

Common Check Scams:
  • Online Job scam - You obtain a job online "secretarial" work then are sent a fake check. You're asked to send some of the money from the check to fraudsters, and keep some for yourself.
  • Craigslist -  If you are selling an item, do not accept a check for more than the selling price. Do not send merchandise if the check is written for too much. In this scam, the check is not good, and victims end up losing the funds they send back to the buyer.
  • Prize/Lottery -  Never pay to receive a gift or prize in the mail. Gifts and prizes are just that – free.
  • Wire - Never wire money without verifying the identity of recipient. Never send funds to strangers.


Credit Card Fraud Buster Rule

Always verify every charge on your monthly statement. Never disclose any card information to unidentified callers.  Set up credit  and debit card alerts to notify you by email or text message each time to your card is used. To set up credit card alerts, log in to your credit card account and select 'alerts'. For debit card alerts, log into CATS Online banking and select the "CU Alerts" link.

Common Card Scams:
  • 3-Digit Scam -  Scammers call to tell you that your debit or credit card is compromised. They ask for the 3-digit security code on the back of the card to verify your identity.
  • $9.84 -  Unauthorized charges of $9.84 on their bank or card statements. The charge is billed as “customer support” from a number of different websites or companies. Charges under $10 may go unnoticed. Always verify every charge on your monthly statement.
  • Suspected Fraud Call -  A caller claims there was fraud on your card, and they asks for your card numbers. While you may get a call from a card company asking you to verify a purchase (to help prevent fraud), they will never ask you for your card numbers or passwords.


OUCU goes to extraordinary lengths to keep your account information private and secure. Always contact us if you believe you are a victim of a scam or identity theft.

OUCU Call Center:    (740) 597-2800 or (800) 562-8420
Monday, Tuesday, Thursday: 8:00 a.m. - 5:30 p.m. EST
Wednesday: 9:00 a.m. - 5:30 p.m. EST
Friday: 8:00 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST

After hours:
Credit Card:  Lost/Stolen Visa credit card:     (800) 449-7728
International Lost/Stolen Visa credit card:      (727) 299-2449
Debit Card: Lost/Stolen Visa debit card          (866) 820-1042


Identity theft information  learn more
Learn more about fraud  Federal Trade Commission
Federal Trade Commission Security Resource OnGuardOnline.gov
Report a cybercrime  FBI IC3
Learn and report 'phishing' emails  antiphishing.org