Fraudsters want nothing better than to part you from your money, but we are here to help you make more informed and secure decisions about your finances.
NEW TEXT MESSAGE SCAM ALERT! We have received multiple reports of suspicious text messages being sent that are disguised as credit union alerts. Messages from this scam read "CREDIT UNION ALERT FOR (recipient's phone number). CONTACT 4193652081." This message is a scam, and is not from the credit union. If you receive this message, delete it immediately.
The NCUA has also received calls regarding a suspicious text message claiming to come from the NCUA. The message reads" National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445. This is NOT a communication from NCUA. The NCUA does not seek personal information through the internet or on the telephone. If you receive this message, delete it immediately.
IRS Scam - Fraudsters are calling pretending to be IRS officials stating your owe them money and that they'll have you arrested. Hang up - the IRS only sends certified letters.
Elder Scams - Older adults are losing thousands of dollars as victimes of check and wire fraud. If someone sends you a check or wire you're not sure of, ALWAYS call us. We can help you determine if it is fraudulent. Better safe than sorry!
Common Telephone Scams:
Email Fraud Buster Rule
It's best not to open an email from an unknown source, but if you do, never click on any links. Never give your account information, passwords or credit/debit card information to someone who emails you. Always go to your trusted financial institution websites. A reputable company would never email you and ask for your account information -- they already have it.
Common Email (also called "phishing") Scams:
PAPER CHECK SCAMS
Paper Check Fraud Buster Rule
A check does not mean guaranteed funds, and never send “extra cash” back to a purchaser or anyone. When in doubt, ask our tellers for assistance.
Here's an example of a check received by someone who was selling their washing machine on Craigslist for $400. The check was for $1,950.00 and did not have proper security features. Upon calling the credit union listed on the check, it was discovered that the account was not valid.
CREDIT OR DEBIT CARD SCAMS
Credit Card Fraud Buster Rule
Always verify every charge on your monthly statement. Never disclose any card information to unidentified callers. Set up credit and debit card alerts to notify you by email or text message each time to your card is used. To set up credit card alerts, log in to your credit card account and select 'alerts'. For debit card alerts, log into CATS Online banking and select the "CU Alerts" link.
INTERNET SAFETY AND SECURITY RESOURCES
OUCU goes to extraordinary lengths to keep your account information private and secure. Always contact us if you believe you are a victim of a scam or identity theft.
OUCU Call Center: (740) 597-2800 or (800) 562-8420
Monday, Tuesday, Thursday: 8:00 a.m. - 5:30 p.m. EST
Wednesday: 9:00 a.m. - 5:30 p.m. EST
Friday: 8:00 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Credit Card: Lost/Stolen Visa credit card: (800) 449-7728
International Lost/Stolen Visa credit card: (727) 299-2449
Debit Card: Lost/Stolen Visa debit card (866) 820-1042
Identity theft information learn more
Learn more about fraud Federal Trade Commission
Federal Trade Commission Security Resource OnGuardOnline.gov
Report a cybercrime FBI IC3
Learn and report 'phishing' emails antiphishing.org