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Coronavirus Updates

Reopening Information

We are excited to begin the process of welcoming our members back to our lobbies and serving you in person again!

For the health and safety of all, we’ve decided to take a cautious approach with a multi-phase reopening plan.

Access for At-Risk Members Starting Tuesday, May 26th

 Phase 1 Reopening Plan

  • Lobby Teller Line Services Only for At Risk Members
  • Monday – Friday
  • 9 a.m. – 11 a.m.
  • E. State St. & Shafer St. Locations

At Risk Populations

  • Ages 60+
  • First responders
  • Individuals with disabilities
  • Anyone designated as high-risk by the Centers for Disease Control (CDC)

Members not at-risk:  Please continue to use online, phone and drive-thru services. 

All members are still able to make appointments for safe deposit box access and notary services. 

Access to teller line services for all members and expanded hours are tentatively planned for Phase 2 in June.

IMPORTANT -  New Lobby Guidelines

As we begin the first phase of reopening, we appreciate your patience and understanding as we implement the following guidelines for the health and safety of our community:

  • Facial coverings are required for anyone entering branch
  • Limit 10 members at a time
  • Maintain six foot distancing from others
  • Please do not enter if you or a member of your household feel sick, have a fever, cough or sore throat.

Responsible RestartOhio

Rest assured we are following protocols which include required face coverings and daily health assessments for our employees, regularly sanitized workspaces, good hygiene practices and limited branch capacity.

Thank You!

We truly appreciate your patience and understanding as we all navigate these challenging times together. As always, your credit union is here for you. 

 

Account Access Options

While our in-person services are limited at this time, there are still many ways to easily access your accounts.

 Ways to Access Account

  • Drive-thru - including Saturday hours at Shafer  
  • ATM  
  • Night depository  
  • Online services
  • Call center

Online & Mobile Banking Services

  • Pay bills
  • Make loan payments
  • Transfer funds
  • Use mobile check deposit
  • Apply for a loan
  • Open an account

Call Center Assistance
Monday, Tuesday, Thursday, Friday - 8 AM to 5:30 PM
Wednesday - 9 AM to 5:30 AM
Saturday – 9 AM to 1 PM

Our member service representatives are happy to assist with account opening and loan applications using e-sign services. Please feel free to contact them by phone at (740) 597-2800 or by secure email at Zix Secure Email.

Saturday hours at the Shafer Street branch
The Shafer drive-through will be open on Saturdays from 9 AM - 1 PM until further notice. 

Safe Deposit Boxes
Make an appointment by calling or scheduling an appointment online.

Schedule Safe Deposit Appointment

Notary Service
Please call to schedule a time and branch location for Notary Service. 

For 65 years we’ve been dedicated to serving our members and our community. We remain steadfast to help during this unprecedented time. Please feel free to contact us if you require assistance.   

Financial Help During Coronavirus

We’re here to help during this unprecedented and trying financial time. Contact us to discuss options such as:

  • loan payment deferment
  • mortgage loan payment options
  • business loan payment options
  • skip a pay fee waivers
  • emergency cash needs

While our branch lobbies are closed to stop the spread of the virus, we're still here working for you. 

Call (740) 597-2800 or email memberservices@oucu.org.

If you are facing new financial challenges, find educational resources on financial readiness here

Our partners at GreenPath Financial Wellness have put together a helpful list of resources.

COVID-19 RESOURCE GUIDE

 

More Coronavirus Financial Resources & Information

Information Link
Economic Impact Payments Government Assistance Updates
Member Business Resources Member Business  Information
Tax Preparation Important Tax Updates
Financial Services Schedule Telephone or Zoom Appointment
IRA Distribution Update IRA Rerquired Minimum Distribution Updates

 

Statement from our CEO March 2020

At OUCU, the safety and security of our members, employees and community has always been our top priority. You matter most to us.

CEO Statement

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