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Coronavirus Updates

Statement from our CEO

At OUCU, the safety and security of our members, employees and community has always been our top priority. You matter most to us.

CEO Statement


Branches Offer Drive-Thru Banking Only 

To prevent the spread of COVID-19, life as we know it has had to change. To keep our members & employees protected and healthy, OUCU branch lobbies are now closed to the public until further notice. Our management team is relying on the most up-to-date information from the CDC and World Health Organization, along with state and local authorities. 

 Ways to Access Account

  • Drive-thru  
  • ATM  
  • Night depository  
  • Online services
  • Call center

Online & Mobile Banking Services

  • Pay bills
  • Make loan payments
  • Transfer funds
  • Use mobile check deposit
  • Apply for a loan
  • Open an account


Call Center Assistance
Monday, Tuesday, Thursday, Friday - 8 AM to 5:30 PM
Wednesday - 9 AM to 5:30 AM
Saturday – 9 AM to 1 PM

Our member service representatives are happy to assist with account opening and loan applications using e-sign services. Please feel free to contact them by phone at (740) 597-2800 or by secure email at Zix Secure Email.

Saturday hours at the Shafer Street branch
The Shafer drive-through will be open on Saturdays from 9 AM - 1 PM until further notice. 

Safe Deposit Boxes
Make an appointment by calling or scheduling an appointment online.

Schedule Safe Deposit Appointment

Notary Service
Please call to schedule a time and branch location for Notary Service. 

For 65 years we’ve been dedicated to serving our members and our community. We remain steadfast to help during this unprecedented time. Please feel free to contact us if you require assistance.   

Financial Help During Coronavirus

We’re here to help during this unprecedented and trying financial time. Contact us to discuss options such as:

  • loan payment deferment
  • mortgage loan payment options
  • business loan payment options
  • skip a pay fee waivers
  • emergency cash needs

While our branch lobbies are closed to stop the spread of the virus, we're still here working for you. 

Call (740) 597-2800 or email memberservices@oucu.org.


Member Business Resources

We've compiled information for our member businesses during this difficult time.



Tax Preparation Update

Please be assured we're still working hard on your tax preparation! To protect employees and clients, our financial services lobby is closed to the public. We know this complicates the process, but we're here to work for you in this unprecedented situation. 

Be sure to read new tax information related to Coronavirus



Financial Services Update

Financial services appointments will be available by phone or online via Zoom until further notice. 

Schedule Telephone or Zoom Online Appointment



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