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CUAlerts FAQ

Get up to the minute information about your accounts through email or text messages! This FREE service helps you prevent fraud and monitor your account activity.

Frequently Asked Questions

What are CUAlerts?

CUAlerts is a service that allows you to create specific event-triggered notifications for your OUCU accounts. Notifications are sent as an email or text message on supported mobile devices. 

Is there a cost to use CUAlerts?

No, this is a free service for OUCU members. However, standard message and data rates apply for mobile devices. 

How do I sign up for CUAlerts?

Activate CU Alerts in online banking. Click on the “All Services” tab, then “CU Alerts.” You’ll just need a valid email and/or valid mobile device.

How do I set up a new alert?

In online banking, click on the “All Services” tab, then “CU Alerts.” Select “Alerts” from the menu bar on the left side. Choose “Add Recipient” at the bottom on the page. Then click on the toggle switch on the right hand side to turn on the alert. Set delivery methods or conditions for the alert by clicking the “+.”

How do I add additional email addresses and phone numbers?

In online banking, click on the “All Services” tab, then “CU Alerts.” Select “Recipients” from the menu bar on the left side. Click “Add Recipient” at the bottom of the page. Select the type (email or mobile), enter details, and click “Send Activation.” Enter activation code, then click “Activate and Continue.”

What types of alerts can I set up with CUAlerts?

There are 12 types of alerts that you can set to be notified of the status of your accounts:

  • Payroll/ACH Credits
  • Insufficient Funds
  • Automatic Withdrawals
  • Bill Payment Notification
  • Debit Transactions
  • ATM Card Transactions
  • Daily Account Balance
  • Deposit Account Balance
  • Checks Cleared
  • Loan Account Balance
  • Loan Payment Due
  • Certificate Maturing

See instructions below for credit card alerts

How do I set up credit card alerts?

In online banking go to the "All Services" tab, then "Credit Card Info." Click “communications” on the credit card account home page, then choose “visa transaction alerts.”

How do I cancel CUAlerts?

In online banking, click on the “All Services” tab, then “CU Alerts.” Select “Cancel Services” from the menu bar on the left side. Review notifications. If you are sure you want to cancel, click “Continue.”

What are the system requirements for CUAlerts?

CUAlerts requires a valid email address or valid mobile device text/email address. If you use a spam blocker, you should allow emails from addresses using the oucu.org domain.

If I use CUAlerts, will OUCU share any addresses I provide with other third-parties or use them for purposes other than CUAlerts notifications?

Any addresses provided will solely be used for CUAlerts notifications and will not be shared or used for any other purposes. You can refer to our Privacy Policy for additional information.

 

 

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