Get up to the minute information about your accounts through email or text messages! This FREE service helps you prevent fraud and monitor your account activity.
Frequently Asked Questions
- What are CUAlerts?
- Is there a cost to use CUAlerts?
- How do I sign up for CUAlerts?
- How do I set up a new alert?
- How do I add additional email addresses and phone numbers?
- What kind of alerts can I set up with CUAlerts?
- How do I add an alert?
- How do I set up credit card alerts?
- How do I cancel CUAlerts?
- What are the system requirements for CUAlerts?
- If I use CUAlerts, will OUCU share any addresses I provide with other third-parties or use them for purposes other than CUAlerts notifications?
CUAlerts is a service that allows you to create specific event-triggered notifications for your OUCU accounts. Notifications are sent as an email or text message on supported mobile devices.
No, this is a free service for OUCU members. However, standard message and data rates apply for mobile devices.
Activate CU Alerts in online banking. Click on the “All Services” tab, then “CU Alerts.” You’ll just need a valid email and/or valid mobile device.
In online banking, click on the “All Services” tab, then “CU Alerts.” Select “Alerts” from the menu bar on the left side. Choose “Add Recipient” at the bottom on the page. Then click on the toggle switch on the right hand side to turn on the alert. Set delivery methods or conditions for the alert by clicking the “+.”
In online banking, click on the “All Services” tab, then “CU Alerts.” Select “Recipients” from the menu bar on the left side. Click “Add Recipient” at the bottom of the page. Select the type (email or mobile), enter details, and click “Send Activation.” Enter activation code, then click “Activate and Continue.”
There are 12 types of alerts that you can set to be notified of the status of your accounts:
- Payroll/ACH Credits
- Insufficient Funds
- Automatic Withdrawals
- Bill Payment Notification
- Debit Transactions
- ATM Card Transactions
- Daily Account Balance
- Deposit Account Balance
- Checks Cleared
- Loan Account Balance
- Loan Payment Due
- Certificate Maturing
How do I set up credit card alerts?
In online banking go to the "All Services" tab, then "Credit Card Info." Click “communications” on the credit card account home page, then choose “visa transaction alerts.”
In online banking, click on the “All Services” tab, then “CU Alerts.” Select “Cancel Services” from the menu bar on the left side. Review notifications. If you are sure you want to cancel, click “Continue.”
CUAlerts requires a valid email address or valid mobile device text/email address. If you use a spam blocker, you should allow emails from addresses using the oucu.org domain.
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