Visa Signature Concierge
Helping cardholders research, book travel, make dining reservations, find event tickets, and event help with shopping!
Your Complimentary 24/7 Concierge, personal assistance for travel planning and more- available anytime, anywhere.
The Visa Signature Concierge Service fulfills the following types of requests:
- Travel Coordination - Domestic and International planning for air travel, lodging, recreation, and ground transportation, including reservations and arrangements
- Dining, Entertainment & Recreation - Such as sports and performance event tickets, dining reservations
- Personal Services - Such as gift ideas and flower delivery
- And More
Talk to your concierge now
1-800-953-7392 (within U.S.)
1-630-350-4551 (collect outside U.S.)
Learn more
*Free if issuer uses Visa Signature Concierge; Issuer pays if contracting with a concierge vendor; Cardholders pay for any services used.
Travel and Emergency Assistance Services
When you are traveling or working anywhere in the world, your covered Visa Signature gets you access to a multilingual call center - 24 hours a day, 365 days a year to help.
As a covered cardholder, you, your spouse and dependent children under 22 years of age who are traveling with can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received.
Services include:
- Medical Referral Assistance - provides medical referral, monitoring, and follow-up
- Emergency Transportation Assistance - arranges for transportation under medical supervision
- Emergency Message Service - can relay emergency messages for travelers and is available 24 hours a day
- Prescription Assistance and Valuable Document Delivery Arrangements - can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere
- Legal Referral Assistance - can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, and follow-up assistance
- Emergency Ticket Replacement - arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures
- Lost Luggage Locator Service - can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage
- Emergency Translation Service - provides telephone assistance in all major languages and helps find local interpreters, if available. Certain terms, conditions and exclusions apply. Contact your issuer for a copy of your Guide to Benefits.
- Pre-Trip Assistance, such as health precautions, weather reports, currency exchange rates, visas, and immunizations.
To use the services, simply call the toll-free, 24-hour Benefit Administrator line at 1-800-992-6029. If You are outside the United States, call collect at 1-804-673-1675.
Terms and Conditions