I've Tried and Still Can't Log In

If you have tried using all of the above information, reset your password and clear your cache: To clear the cache in a browser like Chrome or Edge, navigate to the browser's settings, find the "Clear browsing data" option (often under "Privacy and security"), and select "Cached images and files" along with any other desired data (like cookies and browsing history) before clearing it. The exact steps may vary slightly depending on the browser, but the general principle is to access the browser's settings, locate the "Clear browsing data" or similar option, and choose what to delete. Here's a more detailed breakdown for Chrome: Open Chrome: Launch the Google Chrome browser on your computer. Access Settings: Click the three vertical dots (More) in the top right corner of the browser window. Find Clear Browsing Data: Select "More tools" and then "Clear browsing data". Choose What to Clear: In the "Clear browsing data" window, select "Cached images and files" and any other data you want to delete (like browsing history or cookies). Select Time Range: Choose a time range for clearing data. For example, you can choose "All time" to clear everything. Clear the data: Click the "Clear data" button to remove the selected data.

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Online & mobile banking

Q: How Do I Log In for the First Time?

Click LOGIN in the upper right corner of our web page or download our new mobile app. Current online banking user : Use your existing username and password. New online banking user : You'll need to enroll. Joint Account Holders : You can enroll for your own login. Businesses: Login with your personal account credentials. If you do not have a personal account login and are a signer on the account, you'll need to enroll as a new user. New User Enrollment Video

Q: I Forgot My Username.

Click on “I need help logging in” then follow the instructions. Forget Username Instructional Video

Q: How Do I Verify My Identity?

Verify your identity with a secure, one-time PIN, texted or emailed to your account contact information. If your contact information needs to be updated, please call OUCU at (740) 597-2800. For your security, don’t give your login credentials to anyone!

Q: What If My Account is ‘Locked’?

Click on “I need help logging in” then select ‘Unlock Account’ link and follow the instructions. Unlock Account Instructional Video

Q: What Are the Requirements for a Username and Password?

User ID Requirements: User ID is not case sensitive. Must be at least 4 characters long and not longer than 99 characters. Cannot contain spaces. Password Requirements: Passwords are case sensitive. Must be at least 8 characters and not longer than 30 characters. Must contain at least 1 number and 1 letter. Must contain at least 1 uppercase and 1 lowercase letter. Must contain at least 1 special character. Cannot contain spaces, less than symbols (<), nor apostrophes ( '), Contain (:). Remember, never share your username or passwords with anyone. Beware of anyone calling or texting for this information. Joint Account Holders can now set up their own logins.

Q: What If I Need Help While I Am in Online or Mobile Banking?

You can now message us securely, right from inside online banking! In the upper right corner, click on 'Messages'. Select 'Support Messages' Then click on 'New Ticket' We'll respond to you as quickly as we can in this same 'Support Meassages' section.

Q: I Forgot My Password.

Click on “I need help logging in” then follow the instructions. Forget Password Instructional Video

Q: Why Can't I See Joint Owner Information?

Joint owner's information will be added to the system soon! Thank you for your patience.

View and access most accounts* associated with your Social Security Number instead of separate logins for each membership account!

Logging In to the Online & Mobile Banking

Log in with your existing username and password
Businesses: Log in using your personal account. You’ll conveniently see all accounts you can access.