Q: I Forgot My Username.

Click on “I need help logging in” then follow the instructions. Forget Username Instructional Video

Q: What Are the Requirements for a Username and Password?

User ID Requirements: User ID is not case sensitive. Must be at least 4 characters long and not longer than 99 characters. Cannot contain spaces. Password Requirements: Passwords are case sensitive. Must be at least 8 characters and not longer than 30 characters. Must contain at least 1 number and 1 letter. Must contain at least 1 uppercase and 1 lowercase letter. Must contain at least 1 special character. Cannot contain spaces, less than symbols (<), nor apostrophes ( '), Contain (:). Remember, never share your username or passwords with anyone. Beware of anyone calling or texting for this information. Joint Account Holders can now set up their own logins.

Q: What If I Need Help While I Am in Online or Mobile Banking?

You can now message us securely, right from inside online banking! In the upper right corner, click on 'Messages'. Select 'Support Messages' Then click on 'New Ticket' We'll respond to you as quickly as we can in this same 'Support Meassages' section.

Q: I Forgot My Password.

Click on “I need help logging in” then follow the instructions. Forget Password Instructional Video

Q: I've Tried and Still Can't Log In

If you have tried using all of the above information, reset your password and clear your cache: To clear the cache in a browser like Chrome or Edge, navigate to the browser's settings, find the "Clear browsing data" option (often under "Privacy and security"), and select "Cached images and files" along with any other desired data (like cookies and browsing history) before clearing it. The exact steps may vary slightly depending on the browser, but the general principle is to access the browser's settings, locate the "Clear browsing data" or similar option, and choose what to delete. Here's a more detailed breakdown for Chrome: Open Chrome: Launch the Google Chrome browser on your computer. Access Settings: Click the three vertical dots (More) in the top right corner of the browser window. Find Clear Browsing Data: Select "More tools" and then "Clear browsing data". Choose What to Clear: In the "Clear browsing data" window, select "Cached images and files" and any other data you want to delete (like browsing history or cookies). Select Time Range: Choose a time range for clearing data. For example, you can choose "All time" to clear everything. Clear the data: Click the "Clear data" button to remove the selected data.

Q: Step 1

First, click on the “Pay & Transfer” tab. Then click the “Manage Recipients” option.

Q: Step 2

Click the “Add a new recipient” button

Question 1

How Do I Log In for the First Time?

Accepted Answer

Click LOGIN in the upper right corner of our web page or download our new mobile app.

Current online banking user: Use your existing username and password.
New online banking user: You'll need to enroll.
Joint Account Holders: You can enroll for your own login.
Businesses: Login with your personal account credentials. If you do not have a personal account login and are a signer on the account, you'll need to enroll as a new user.

New User Enrollment Video

Question 2

I Forgot My Username.

Accepted Answer

Click on “I need help logging in” then follow the instructions.

Forget Username Instructional Video

Question 3

How Do I Verify My Identity?

Accepted Answer

Verify your identity with a secure, one-time PIN, texted or emailed to your account contact information.

If your contact information needs to be updated, please call OUCU at (740) 597-2800.
For your security, don’t give your login credentials to anyone!

Question 4

What If My Account is &lsquo;Locked&rsquo;?

Accepted Answer

Click on “I need help logging in” then select ‘Unlock Account’ link and follow the instructions.

Unlock Account Instructional Video

Question 5

What Are the Requirements for a Username and Password?

Accepted Answer

User ID Requirements:

User ID is not case sensitive.
Must be at least 4 characters long and not longer than 99 characters.
Cannot contain spaces.

Password Requirements:

Passwords are case sensitive.
Must be at least 8 characters and not longer than 30 characters.
Must contain at least 1 number and 1 letter.
Must contain at least 1 uppercase and 1 lowercase letter.
Must contain at least 1 special character.
Cannot contain spaces, less than symbols (<), nor apostrophes ( '), Contain (:).

Remember, never share your username or passwords with anyone. Beware of anyone calling or texting for this information.

Joint Account Holders can now set up their own logins.

Question 6

What If I Need Help While I Am in Online or Mobile Banking?

Accepted Answer

You can now message us securely, right from inside online banking!

In the upper right corner, click on 'Messages'.
Select 'Support Messages'
Then click on 'New Ticket'

We'll respond to you as quickly as we can in this same 'Support Meassages' section.

Question 7

I Forgot My Password.

Accepted Answer

Click on “I need help logging in” then follow the instructions.

Forget Password Instructional Video

Question 8

I've Tried and Still Can't Log In

Accepted Answer

If you have tried using all of the above information, reset your password and clear your cache:

To clear the cache in a browser like Chrome or Edge, navigate to the browser's settings, find the "Clear browsing data" option (often under "Privacy and security"), and select "Cached images and files" along with any other desired data (like cookies and browsing history) before clearing it. The exact steps may vary slightly depending on the browser, but the general principle is to access the browser's settings, locate the "Clear browsing data" or similar option, and choose what to delete.
Here's a more detailed breakdown for Chrome:

Open Chrome: Launch the Google Chrome browser on your computer.
Access Settings: Click the three vertical dots (More) in the top right corner of the browser window.
Find Clear Browsing Data: Select "More tools" and then "Clear browsing data".
Choose What to Clear: In the "Clear browsing data" window, select "Cached images and files" and any other data you want to delete (like browsing history or cookies).
Select Time Range: Choose a time range for clearing data. For example, you can choose "All time" to clear everything.
Clear the data: Click the "Clear data" button to remove the selected data.

Question 9

Step 1

Accepted Answer

First, click on the “Pay & Transfer” tab. Then click the “Manage Recipients” option.

Question 10

Step 2

Accepted Answer

Click the “Add a new recipient” button

Question 11

Step 3

Accepted Answer

Type in a name for the accounts you are adding. In the example, the group of accounts are being named for the bank the accounts are located in. Then click the “Add Account” button

Question 12

Step 4

Accepted Answer

Click on the “Select Payment Type” drop down and then select the “External” option

Question 13

Step 5

Accepted Answer

First select “Yes” under “Are you able to log in to your financial institution” then use the search bar to search for the name of your bank. Avoid using “the” or being too specific in your search, for example try searching “fifth” and select from the options that appear instead of searching “fifth third bank”.

First select â€œYesâ€ under â€œAre you able to log in to your financial institutionâ€ then use the search bar to search for the name of your bank. Avoid using â€œtheâ€ or being too specific in your search, for example try searching â€œfifthâ€ and select from the options that appear instead of searching â€œfifth third bankâ€.

First select “Yes” under “Are you able to log in to your financial institution” then use the search bar to search for the name of your bank. Avoid using “the” or being too specific in your search, for example try searching “fifth” and select from the options that appear instead of searching “fifth third bank”.

First select â€œYesâ€ under â€œAre you able to log in to your financial institutionâ€ then use the search bar to search for the name of your bank. Avoid using â€œtheâ€ or being too specific in your search, for example try searching â€œfifthâ€ and select from the options that appear instead of searching â€œfifth third bankâ€.

Question 14

Step 6

Accepted Answer

Once you have searched for and selected your Bank, you will use the login information you use for that bank, then click submit. In the example, the user will login as if they were logging in to Huntington’s online banking.

Once you have searched for and selected your Bank, you will use the login information you use for that bank, then click submit. In the example, the user will login as if they were logging in to Huntingtonâ€™s online banking.

Question 15

Step 7

Accepted Answer

Click the toggle button next to each of the accounts you would like to be visible in the OUCU Financial online banking, then click the “Submit” button.

Question 16

Step 7

Accepted Answer

Click the toggle button next to each of the accounts you would like to be visible in the OUCU Financial online banking, then click the “Submit” button.

Question 17

Step 8

Accepted Answer

You should get a Verification Success message, just click the “Proceed” button to continue.

Question 18

Step 9

Accepted Answer

Nickname each of your accounts then click the “Save Account” button. In the example the user is naming each account by the account type and the bank the accounts are held by.

Question 19

Step 10

Accepted Answer

Now your external accounts have been added to your OUCU Financial account. To transfer funds to or from these accounts go back to the “Pay & Transfer” tab

Question 20

Step 11

Accepted Answer

Now click on the “External Accounts” option. If you need to add additional accounts you can go back to the “Manage Recipients” option.

Question 21

Step 12

Accepted Answer

By default the transfer is set to send money from your OUCU account to the external account. To receive money from your external account click the “Receive Money” button.

By default the transfer is set to send money from your OUCU account to the external account. To receive money from your external account click the “Receive Money” button

Question 22

Step 13

Accepted Answer

First select the “Select an External Account” button, then select the group of accounts. In the example the user selected “Huntington” then you will select the specific account you want to transfer money from. In the example the user will select “Huntington Checking”

First select the â€œSelect an External Accountâ€ button, then select the group of accounts. In the example the user selected â€œHuntingtonâ€ then you will select the specific account you want to transfer money from. In the example the user will select â€œHuntington Checkingâ€

Question 23

Step 14

Accepted Answer

Next you will click the “Select Your Own Account” button, then select which OUCU Financial account the funds will be transferred to.

Question 24

Step 15

Accepted Answer

Type in the amount to be transferred, write in a memo, then click the “Continue” button. You have the option of select a date for the transfer to happen in the future, as well as making it a recurring transfer, but those can be left as they are for a simple transfer.

Type in the amount to be transferred, write in a memo, then click the â€œContinueâ€ button. You have the option of select a date for the transfer to happen in the future, as well as making it a recurring transfer, but those can be left as they are for a simple transfer.

Question 25

Step 16

Accepted Answer

Check that the details of the transfer are correct, then click the “Confirm Transfer” button. A new confirmation screen will appear, just select the “Done” button and you are finished with your external transfer.

Check that the details of the transfer are correct, then click the â€œConfirm Transferâ€ button. A new confirmation screen will appear, just select the â€œDoneâ€ button and you are finished with your external transfer.

Online &
Mobile Banking

Online & mobile banking

View and access most accounts* associated with your Social Security Number instead of separate logins for each membership account!

Your Accounts at Your Fingertips!

Logging In to the Online & Mobile Banking

Protecting your identity with a One-Time Password (OTP)

Having Trouble Logging In?

Troubleshooting

Logged Into Online or Mobile Banking and Have Questions or Issues?

In Desktop Online Banking

In Mobile Banking App:

Setting Up External Transfers

Watch the instructional video or read the step-by-step guide to external transfers.

First, click on the “Pay & Transfer” tab. Then click the “Manage Recipients” option.

Click the “Add a new recipient” button

Type in a name for the accounts you are adding. In the example, the group of accounts are being named for the bank the accounts are located in. Then click the “Add Account” button

Click on the “Select Payment Type” drop down and then select the “External” option

Once you have searched for and selected your Bank, you will use the login information you use for that bank, then click submit. In the example, the user will login as if they were logging in to Huntington’s online banking.

Click the toggle button next to each of the accounts you would like to be visible in the OUCU Financial online banking, then click the “Submit” button.

Click the toggle button next to each of the accounts you would like to be visible in the OUCU Financial online banking, then click the “Submit” button.

You should get a Verification Success message, just click the “Proceed” button to continue.

Nickname each of your accounts then click the “Save Account” button. In the example the user is naming each account by the account type and the bank the accounts are held by.

Now your external accounts have been added to your OUCU Financial account. To transfer funds to or from these accounts go back to the “Pay & Transfer” tab

Now click on the “External Accounts” option. If you need to add additional accounts you can go back to the “Manage Recipients” option.

By default the transfer is set to send money from your OUCU account to the external account. To receive money from your external account click the “Receive Money” button.

First select the “Select an External Account” button, then select the group of accounts. In the example the user selected “Huntington” then you will select the specific account you want to transfer money from. In the example the user will select “Huntington Checking”

Next you will click the “Select Your Own Account” button, then select which OUCU Financial account the funds will be transferred to.

Type in the amount to be transferred, write in a memo, then click the “Continue” button. You have the option of select a date for the transfer to happen in the future, as well as making it a recurring transfer, but those can be left as they are for a simple transfer.

Check that the details of the transfer are correct, then click the “Confirm Transfer” button. A new confirmation screen will appear, just select the “Done” button and you are finished with your external transfer.

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