Home > OUCU > Contact > Contact Us

Contact Us

We'd like to hear from you!

Secure Messaging

When sending sensitive financial information, please message us through Online or Mobile Banking

In Digital Banking:

  • Click on 'Messages' in the upper right corner
  • Select 'Support Messages'
  • Then click on 'New Ticket'

We'll respond to you as quickly as we can in this same 'Support Messages' section. 

Please do not email address changes. Change your address easily online banking or mail/fax this address change form.
 

 

Locations

Find a branch, ATM, or search our shared branching network!

BRANCHES & ATMS

 

U.S. Mail

OUCU Financial
944 E. State St.
Athens OH 45701

 

Phone

Toll-Free  (800) 562-8420
Local         (740) 597-2800
Fax             (740) 597-2873

 

Phone Banking

(740) 597-2800 PRESS - 1

eBranch Call Center Hours

Monday - Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm

Eastern Standard Time

Lost/Stolen Cards & Cardholder Services

After Hours Lost/Stolen Visa Debit, Credit Card & Cardholder Services               (866) 820-1042
International Lost/Stolen Visa Credit Card                                                             Call Collect (727) 299-2449
Debit PIN Change                                                                                                  (866) 985-2273
Credit Card PIN Change                                                                                         (800) 631-3197

 

 

Department Directory Name Phone Email Schedule Appointment
New Accounts, Account Maintenance & Consumer Loans   (740) 597-2800 Access Zix Secure Email Schedule Appointment
Mortgage Department Jessica Javis (740) 597-2801 mortgages@oucu.org Schedule Appointment
Member Business Services Manager Guy Jones (740) 447-5202
Option 6
business@oucu.org Schedule Appointment
Tax Preparation   (740) 597-2820 tax@oucu.org Schedule Appointment
Retirement & Investments Romney Garner (740) 597-2859 rgarner@oucuinvestments.org Schedule Appointment
GreenPath Credit Counselors   (877) 337-3399 greenpath.com/oucu Call For Appointment

When using our toll-free number, (800) 562-8420, to reach a specific person, the last five digits of their direct number is their extension.