Online &
Mobile Banking

1.    Let’s get started:

• Through online banking at OUCU.org (click LOGIN in the upper right corner) — OR — 
• Download the NEW OUCU Banking App, following one of the instructions below depending on your device: 
• DELETE your current “OUCU” mobile banking app 

2.    Continue based on the one scenario below that best describes you: 

• This is your first time using online or mobile banking:
  • Select Enroll
• Check the consent to terms and conditions for digital banking
  • Complete the required fields:

User ID Requirements:

• User ID is not case sensitive.
• Must be at least 4 characters long and not longer than 99 characters.
• Cannot contain spaces.

Password Requirements:

• Passwords are case sensitive.
• Must be at least 8 characters and not longer than 30 characters.
• Must contain at least 1 number and 1 letter.
• Must contain at least 1 uppercase and 1 lowercase letter.
• Must contain at least 1 special character.
• Cannot contain spaces, less than symbols (<), nor apostrophes ( '), Contain (:).

You already have online or mobile banking and your very own login credentials. 

• Use your current username and password to log in. 

You’re a joint account holder and haven’t set up a unique online or mobile banking login that is all your own. 

• Click on "Or, Register with Online Banking" on the login screen. 
• Enter your last name, Account Number (or Member Number on your statement) and Social Security number, which will be used to validate your account.
• Note that you’ll be prompted to enter a new username and password. 

You have multiple accounts and usernames of your own (For example, a personal and business account):

• Going forward, you’ll have ONE username and password to access all your accounts upon login. 
• Enter one of your current usernames for your first-time sign-in — and if it isn’t recognized, try the other (our system is auto-selecting one, for security purposes).

3.    Verify your identity. Verify your identity with a secure, one-time PIN, texted or emailed to your account contact info. 

• Make sure your contact information is accurate to ensure a seamless experience. If you have not updated your information and need to, please call OUCU at  (740) 597-2800.
• For your security, don’t give your login credentials to anyone!

4.    You’re logged in — enjoy your new online or mobile banking!  Enjoy seeing ALL the OUCU accounts and explore this revolutionary new way of managing your money! 

Yes, any nicknames you’ve created for your OUCU accounts, subaccounts or loans will show up right away in your new online and mobile banking.

*PRO TIP:
If you haven’t already, we highly recommend using this feature! We know how motivating it can be to have account names to help you reach your goals, like “College Fund” or even “Toes in the Sand” for a vacation.
 

Yes, any payees or payments you’ve set up in Bill Payer will transfer over to new online and mobile banking, and you’ll enjoy all the same easy bill pay capabilities you have now.

Yes, all your scheduled transfers you’ve set up in in your current OUCU online and mobile banking will carry over to the new digital banking platform and you’ll enjoy all the same easy transfer capabilities you have now.

Yes, BUT you can easily find the direct link to CU Rewards website with your card details in digital banking.

More Menu  > eDocuments > Select Document Type

If you don’t see your credit card, mortgage or other accounts in your account view, simply adjust your account view settings: Account Group/Member number or the All Memberships and All Account drop-down for more options. 

OUCU digital banking is accessible using a smartphone, tablet or other mobile device with iOS (Apple) or Android versions. Since our new mobile app features the latest technology, you may not be able to download or use it on a device with an older operating system. If updating your device’s mobile operating system to a more recent version of iOS or Android is not an option, you can still enjoy digital banking convenience through OUCU online banking via web browser access.

If you’ve linked to your OUCU online banking account from budgeting, accounting or other “outside” applications, you'll need to re-link your OUCU accounts in your new online or mobile banking.

Our new online and mobile banking makes business easier, too! As we continue to build this digital banking platform to fit your business needs, look for Treasury Management services, like ACH, wires, remote deposit capture or to be released in the future!  
We encourage you to back up QuickBooks and do a final transaction download. 

Credit card alerts and other credit card services such as locking your card should be available soon.