Online Privacy Policy
At OUCU Financial we prioritize your privacy and are dedicated to assisting you throughout this process. Should you decide to discontinue using our OUCU Cards app, you have the right to request the deletion of your OUCU Cards app user account.
Before requesting the deletion of your OUCU Cards app user account, please note that for fraud prevention, security, and compliance purposes, we may retain certain data associated with your OUCU Cards app user account profile even after its deletion.
If you wish to proceed with the deletion of your OUCU Cards app user account, kindly send an email to memberservice@oucu.org with the subject line "Request to Delete My OUCU Cards App User Account." Please include the following information:
1) Your full name
2) Your preferred phone number
3) Your reason for deleting your OUCU Cards app user account
Alternatively, if you prefer to make your request by phone, please contact us at (740) 597-2800 and request assistance in deleting your OUCU Cards app user account. Our team will promptly process your request and ensure the secure deletion of your OUCU Cards app user access. Once the request has been completed, you will no longer have access to our OUCU Cards app.
To re-establish your online service, you will need to re-enroll. Should you have any questions or concerns regarding your data privacy and data retention, please do not hesitate to contact our Member Service Department at memberservice@oucu.org or call (740) 597-2800.
OUR ONLINE PRIVACY PRACTICES
Keeping Financial and personal information secure is one of our most important responsibilities. OUCU Financial is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.
SECURE TRANSMISSIONS
To ensure information remains confidential, OUCU Financial uses encryption technology such as Secure Socket Layer (SSL) to protect the information you enter and submit from our website.
EMAIL SECURITY
Regular Internet email is not secure. You should never provide information that is sensitive or confidential, such as your social security number, account number, or PIN numbers. We also ask that you do not send personal or account Information through regular email.
COOKIES
Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the site, and to assist us with resolving questions regarding the site. We also utilize cookies for advertising purposes. Tracking technologies also used are beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website.
LINKING TO OTHER SITES
To provide you with easy access to information, OUCU FINANCIAL may provide links to other websites such as mortgage companies, insurance companies, and government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and OUCU FINANCIAL does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by OUCU FINANCIAL. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.
GOOGLE ANALYTICS
Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at google.com/policies/privacy/partners/.
PRIVACY POLICY
To learn what OUCU FINANCIAL does with your personal information please view our Privacy Notice or contact us by mail, phone, or email.