Yes. All OUCU branches (lobbies, drive-thrus and phones will close at 5:00 p.m. on Friday, Jan. 30, and will re-open at approximately 9:00 a.m. on Tuesday, Feb. 3.

Online and mobile banking will be unavailable from 5:30 p.m. on Friday, January 30, through Monday, February 2.

Prescheduled online bill payments will still process during this time.

No, shared branching will not be available during this time.

There may be temporary limits on debit and credit card usage from Friday, January 30 through Monday, February 2.

Yes, you can submit a loan application. Your loan application will be received during regular business hours on Tuesday, February 3.

Yes. You can continue to use your current checks and will not need to order new ones.

If you are a current user of Phone Banking, you will need to re-enroll starting Tues. Feb 3.

To enroll, your login will be your Date of Birth plus the last 4 numbers of your Social Security Number (MMDDYYYY####). Your temporary password will be the last 6 digits of your social security number.

Privilege Pay will now be called Courtesy Pay

Credit cards will appear in the loan section in online and mobile banking.

Mortgage loans will now appear in the loan section of online and mobile banking and will be included on your regular monthly statement; this means separate monthly mortgage statements will no longer be provided

Yes, you will have access to all of your account history.

You will also see a special one-time dividend posting adjustment. All monthly and quarterly dividend earning accounts and certificates will receive posted dividends on the January statement. Also, your mortgage loan information will now be on the new statement.

Your member number will remain the same; however, it will become a 10-digit number. You’ll see leading zeros in front of your member number when you unmask the number in online or mobile banking.

Example: 123456 → 0000123456

No action is required.

Any night drops made after 5 p.m. on Fri., Jan. 30th through Mon. Feb. 2 will post on Feb. 3.

Yes, all scheduled transactions received by the end of the business day on Friday, January 30, will post to your account.

If a scheduled transaction has not been received by OUCU Financial by the end of the business day on Friday, January 30th, the transactions will be processed as soon as they are received on or after Tuesday, February 3rd

No, phone banking will be down during update weekend.

Emergency debit and credit card services will still be available. Follow the prompts for card services for assistance.

We recommend you place a travel memo on your cards prior to leaving the country. It’s also a good idea to take multiple forms of payment.

Yes, you can make regular ATM deposits, though ATM withdrawal amounts may be limited during this time. We recommend planning ahead for any large cash withdrawal needs.

Call 740-597-2800 and follow the prompt for assistance with your debit or credit card.

Replacement cards will be ordered on Tues., Feb 3.

Venmo, Cash App and others WILL NOT be available during update weekend.

Call 740-597-2800 and follow the prompt for assistance with your debit or credit card.

Replacement cards will be ordered on Tuesday, February 3.