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Core Data System Update in Early February

We’re preparing for a planned behind-the-scenes system update for the secure, reliable systems that support the services you use daily. Our staff has been working hard all year to prepare for this transistion. 

What to Expect

To complete this upgrade safely and securely, a weekend service interruption will take place. While most of the work is happening behind the scenes,
we want you to feel informed and prepared.

Weekend Closure
All branches, video tellers, and call center will close at 5:00 p.m. on Friday, January 30, and will reopen at 9:00 a.m. on Tuesday, February 3.

During this time:

  • Online and mobile banking will be unavailable
  • Phone banking will be unavailable
  • Shared branching will be unavailable
  • Emergency debit/credit card assistance will remain available by phone
  • Debit and credit cards will continue to work, but debit cards may have withdrawal limits during the closure

Core Update Schedule

SERVICE AREA Fri, Jan 30 Sat, Jan 31 Sun, Feb 1 Mon, Feb 2 Tues, Feb 3
Branches, Video Tellers
& Call Center		 Close at 5:00 p.m. Closed Closed Closed Reopen 9:00 a.m.
Online & Mobile Banking Available until 5:30 p.m. Unavailable Unavailable Unavailable Available
Phone Banking Available Unavailable Unavailable Unavailable Available with re-enrollment
Debit & Credit Cards Working Working (with limits) Working (with limits) Working (with limits) Working
ATM Access Working Working (limits possible) Working (limits possible) Working (limits possible) Working
Scheduled Transfers
& Payments		 Process as scheduled Next business day Next business day Process as scheduled Process as scheduled
Night Drop After 5:00 p.m. processed Feb 3 Held Held Held Processed Feb 3

Key Changes You Will Notice

Account Numbers Moving to a 10-Digit Format
Your current account number will be expanded to 10 digits using leading zeros.

Example:
123456 → 0000123456
No action is required.

Phone Banking Re-Enrollment
A refreshed phone banking system will be available beginning February 3. Members who use phone banking will need to complete a quick re-enrollment using:

  • Username: Date of Birth + Last 4 digits of SSN (MMDDYYYY####)
  • Temporary Password: Last 6 digits of SSN

Clear instructions will be provided on the day the system comes online.

Updated Share & Loan IDs
Account and loan identifiers will update to match the new system. These changes will appear in online/mobile banking and on statements. 
No action is required.

Share and Loan Account IDs

As part of this update, you may notice that the way your accounts and loans are labeled looks a little different. These changes are part of the new system and do not affect how your accounts work.
Here is a simple guide to help you understand how your accounts are labeled now compared to before.

Deposit Accounts

ACCOUNT CURRENT ID NEW ID
Free Checking S71 7100
Dividend Checking S70 7000
Business Checking S72 7200
Share Savings S1 100
Money Max Savings S99 9900
Special Share Savings S2 200
Vacation Club S15 200
Christmas Club S80 200
Certificate Special I1 1100
12 Month Certificate I2 1200
Certificate Special I3 1100
24 Month Certificate I4 1400
Certificate Special I5 1100
36 Month Certificate I6 1600
48 Month Certificate I7 1700
60 Month Certificate I8 1800
IRA Easy Save I20 2000
IRA Special I21 2100
12 Month IRA I22 2200
IRA Special I23 2100
24 Month IRA I24 2400
IRA Special I25 2100
36 Month IRA I26 2600
48 Month IRA I27 2700
60 Month IRA I28 2800
IRA Easy Save Roth I30 3000
Roth IRA Special I31 3100
12 Month Roth IRA L32 3200
Roth IRA Special L33 3100
24 Month Roth IRA I34 3400
Roth IRA Special I35 3100
36 Month Roth IRA I36 3600
48 Month Roth IRA I37 3700
60 Month Roth IRA I38 3800
12 Month Roth Conv I41 4000
18-23 Month Roth Conv I42 4000
24 Month Roth Conv I43 4000
30-35 Month Roth Conv I44 4000
36 Month Roth Conv I45 4000
48 Month Roth Conv I47 4000
60 Month Roth Conv I48 4000
6-11 Mo Coverdell I51 5000
12 Month Coverdell I52 5000
18-23 Month Coverdell I53 5000
24 Month Coverdell I54 5000
30-35 Month Coverdell I55 5000
36 Month Coverdell I56 5000
48 Month Coverdell I57 5000
60 Month Coverdell I58 5000
IRA Passbook S10 300
Conduit IRA S11 400
IRA High Yield Savings S12 500
IRA High Yield Roth S13 600
Roth IRA Passbook S16 700
Roth IRA Passbook Conv S17 800
Coverdell Shares S18 900

Loans

ACCOUNT CURRENT ID NEW ID
Mortgage Adjustable Rate RELN 1600
First MTG (360DY) L18 1800
Mortgage Fixed Rate RELN 1800
RE-1st MTG 10 Year L12 1200
RE-1st MTG 15 Year L13 1200
RE-1st MTG 30 Year L17 1200
RE-2nd MTG L15 1500
RE-2nd MTG ll L25 1500
Home Eq L56 1200
Home Eq LN L57 4600
Home Eq LN L46 1200
Home Eq Prime –0.50 L80 8000
Home Eq Prime +0.00 L81 8100
Home Eq Prime +1.00 L82 8100
Home Eq Prime +2.00 L83 8100
Construction L10 1000
Land Loan L11 1100
New Auto L1, L61 6100
Used Auto L2, L62 6200
Other Titled Vehicle L3, L63 6300
Indirect New Autos L27 2700
Indirect Used Autos L28 2800
Indirect Other Secured L29 2900
Shared Secured L5, L65 L5 6500
Secured L6, L66 6600
Unsecured L7, L21 6700
Micro Loan L68 6800
CU Cash Now L22 2200
Signature Line of Credit L19 1900
Fixed Commercial RE L30 3000
Fixed Rate Comm LNS L31 3100
Construction Loan L34 3400
Var Rate LOC MBL L35 3500
ReadyLine of Credit L36 3600
Var Rate MBL RE Loan L38 3800
Visa Platinum Non-Rewards 9000
Visa Platinum Rewards 9000
Visa Platinum Business 9000
Visa Signature Cash Back 9000