Help with our New Platform
Logging In to the New Online & Mobile Banking
- Log in with your existing username and password
- Businesses: Log in using your personal account. You’ll conveniently see all accounts you can access.
**Debit/Credit card lock and other card management features will be available in a couple of weeks. Please call us or message us securely through online or mobile banking to lock or unlock your card.
*Joint Account Owner's Note: Joint account owners cannot set up account alerts, view statements, access primary account bill pay, skip-a-pay and access the primary credit card. These services can only be accessed from the Primary Member's login.
Currently, the primary member cannot see the joint owner's information. We are working to get that information added to the system.
IMPORTANT INFORMATION FOR BUSINESSES
Protecting your identity with a One-Time Password (OTP)!
When you sign into our new digital banking, you'll be prompted to select how you would like to receive your unique code. You can choose to receive a text, email, or voicemail.
Once you have the OTP, enter it to confirm your identity and keep your accounts safe from fraud.
Select REMEMBER ME to bypass this security step on future logins!
Having Trouble Logging In?
Troubleshooting
If you've tried the steps in the logging in FAQ. Here is another step you can take to log in.
Logged Into Online or Mobile Banking and Have Questions or Issues?
Message us securely! We’ll respond in this message center.
In Desktop Online Banking
Select ‘Messages’ in top right
Select ‘Support Messages’ then ‘New ticket’
Choose a message type and begin. We’ll respond as quickly as we can.
In Mobile Banking App:
Click on the Question Mark.
Click ‘Support’ then ‘Create New Ticket’.
Choose a message type and begin. We’ll respond as quickly as we can.
Online and Mobile Banking Features
What is NOT Changing
- Online and mobile banking log in credentials
- Routing and account numbers
- Account nicknames
- Debit and credit card numbers
- Checks – Continue using your current checks
- Direct deposit and automatic payments
- E-statements – History and access
- Future dated and existing internal funds transfers will carry over
- Current bill pay and scheduled internal and external transfers will carry over
What IS Changing
- Mobile App – Update to our new app!
- Joint Owners – Will need to set up their own login with their own username and password.
- Cardholders with transaction alerts – Your debit alerts previously set up should work. Credit card alerts should be available in a couple weeks.
- Searching for a transaction – This feature will be live again in a week. You still have the ability to look through your account transactions.
What IS Coming Soon!
These new controls will be available several weeks after the new system is live.
Credit Cards
- View balances and transaction history
- View reward points and cash back balances
- Access convenient link to redeem rewards
Debit Cards
- Activate new cards
- View rewards point balances and link to reward redemption site
All Cards
- Set same day travel notices with immediate updates. You can now select ALL cards when posting a travel notice.
- Customize spending and fraud protection alerts (Coming Soon!)
- Set daily limits on, or order replacement cards.
- Freeze/lock a card temporarily.
- Report card lost/stolen and request a new card.
- View card number and CVV 3-digit number for all cards.
Please Note: Only primary account holders will have access to debit and credit card controls.
Enable Your Card Alerts
Effective October 6, we’re putting the control back in your hands. You can set up debit and credit card alerts in Card Controls on the Cards tab. Please note that credit card alerts must be accessed through the primary member’s account. All owners have access to debit alerts.
HOW TO SET UP DEBIT & CREDIT CARD ALERTS
1. Select How You Want To Receive Your Alerts
Go to More – General Alerts – Alert Preferences
Select Push Notification (phone app notification), SMS text, and/or email– this is how you’ll receive any type of alerts you set up. Update your contact information if needed.
2. SET UP YOUR DEBIT & CREDIT CARD ALERTS
Go to Cards –Card Controls – Card Alerts and select for each card
Want to know each time your card is used?
For Per Transaction Alerts, set the amount to $1.00.
Under ‘Spend limits’ you can limit the amount of each purchase. Explore all the different types of alerts you can select.
MOBILE APP INSTRUCTIONS
First set how you want to receive your alerts
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